Refund Policy

Effective date: August 16, 2026

This Refund Policy explains when you may be entitled to a refund for payments made in connection with JoQuote.

Subscription fees

• Monthly plans renew automatically until cancelled. Cancellation takes effect at the end of the current billing period.
• Annual plans may be eligible for a prorated refund within 30 days of the initial payment, at our discretion.
• We do not provide retroactive refunds for periods in which the services were available to you. Where we terminate an account for a serious breach of our Terms — including illegal activity — fees already paid are not refundable.

Customer payments

Payments your customers make to your business (for estimates, invoices, or bookings) are processed by third-party payment processors. Refunds for those payments are handled by your business according to its own policies — JoQuote provides the tools to issue them but does not control them.

Duplicate or erroneous charges

If you believe you were charged in error or charged twice, contact us within 60 days of the charge. Verified errors are refunded to the original payment method.

How to request a refund

Email [email protected] with your account details and the reason for the request. We respond within 5 business days.

Processing time

Approved refunds are processed within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your statement.

Chargebacks

Please contact us before initiating a chargeback — we can usually resolve issues faster. Chargebacks may result in account suspension while under review.

Contact

Questions about refunds? Contact us at [email protected].